How to Recover Lost Levels on Candy Crush Saga

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Candy Crush Saga is a popular match-three puzzle game that has captured the hearts of millions of players worldwide. The addictive gameplay and challenging levels keep players hooked for hours. However, sometimes unforeseen circumstances or device changes can lead to the loss of progress, leaving players frustrated and disheartened. If you find yourself in such a situation, fear not! In this article, we will guide you through the steps to recover lost levels on Candy Crush Saga, so you can continue your sweet journey through the candy kingdom.

1. Understanding Candy Crush Saga Progress

Before we delve into the recovery process, it’s crucial to understand how Candy Crush Saga saves and syncs your progress. The game usually connects to your Facebook or King account to save your progress.

2. Checking Your Connected Accounts

If you’ve lost your progress on Candy Crush Saga, check if you were previously connected to a Facebook or King account. Logging in to the same account will help restore your progress.

3. Restoring Progress on the Same Device

If your progress was lost on the same device, try the following steps to recover it:

  • Update the game to the latest version from the app store.
  • Launch the Candy Crush Saga app and go to the settings menu.
  • Log in to your connected Facebook or King account.
  • The game should automatically sync and restore your progress.

4. Recovering Progress on a New Device

If you’re playing on a new device, follow these steps to recover your lost progress:

  • Install Candy Crush Saga on the new device from the app store.
  • Launch the game and go to the settings menu.
  • Log in to the same Facebook or King account used on the previous device.
  • The game should sync and restore your progress.

5. Contacting Support for Assistance

If you’re still unable to recover your lost levels, you can contact the Candy Crush Saga support team. Provide them with the relevant details, such as your player ID and the approximate level where you lost progress.

6. Tips to Prevent Progress Loss

To avoid future progress loss, consider these tips:

  • Regularly connect your game to a Facebook or King account for easy recovery.
  • Enable cloud save options if available in the game settings.
  • Back up your game data periodically.


Losing progress in Candy Crush Saga can be disheartening, but with the right steps, you can recover your levels and continue enjoying the delightful puzzle adventure. By connecting your game to a Facebook or King account and following the recovery process, you can pick up where you left off and keep crushing candies like a pro!

FAQs (Frequently Asked Questions)

Q1. Can I recover my lost levels without a connected account? A1. It is challenging to recover lost progress without a connected Facebook or King account. We recommend connecting your game to avoid progress loss.

Q2. What if I can’t remember my Facebook or King account login details? A2. Try using the “Forgot Password” option on the respective platform to reset your login credentials.

Q3. Will recovering progress on a new device delete my current progress on the old device? A3. No, recovering progress on a new device will not delete your progress on the old one. Your game data will sync between devices.

Q4. How long does it take for support to respond to recovery requests? A4. Support response times may vary, but they typically aim to address recovery requests promptly.

Q5. Are there any limitations to progress recovery on Candy Crush Saga? A5. Recovery is generally possible if you’ve connected your game to an account. However, if progress was not synced previously, it may not be retrievable.

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