Cancel Order

How to Cancel an Order on ONDC: A Step-by-Step Guide


ONDC is a Open Network For Digital Commerce it started by indian govt for Controlling the monopoly of flipkart, Amazon & Meshoo apps. so lets start to our topic How to cancel order on ONDC?

If you’ve placed an order on ONDC and need to cancel it, you may be wondering how to go about it. Cancelling an order on ONDC is a straightforward process, but it can vary depending on the policies of the seller and the stage of the order. In this article, we’ll guide you through the steps to cancel an order on ONDC and offer some tips to make the process as smooth as possible.

Step 1: Log in to Your ONDC Account To cancel an order on ONDC, you’ll need to log in to your account. Once you’re logged in, you can access your orders from the dashboard.

Step 2: Find the Order You Want to Cancel Click on the “Orders” tab on the dashboard to view your orders. Find the order that you want to cancel and click on it to view the order details.

Step 3: Check the Order Details Make sure you have selected the correct order that you want to cancel. Double-check the details of the order, including the item name, quantity, and price.

Step 4: Click on the “Cancel Order” Button Once you’ve confirmed that you want to cancel the order, click on the “Cancel Order” button. This button is typically located near the bottom of the order details page.

Step 5: Choose a Reason for Cancellation When you click on the “Cancel Order” button, you’ll be prompted to choose a reason for the cancellation from a drop-down menu. Some common reasons for cancellation include “changed my mind,” “item no longer needed,” and “incorrect item ordered.”

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Step 6: Confirm the Cancellation After you’ve selected the reason for cancellation, click on the “Confirm Cancellation” button to complete the process. Depending on the seller’s policies, you may receive a refund for the cancelled order.

Tips for Cancelling an Order on ONDC Here are a few tips to keep in mind when cancelling an order on ONDC:

  • Act quickly: If you need to cancel an order, it’s best to do so as soon as possible. Once an order has been shipped, it may be too late to cancel it.
  • Read the seller’s policies: Before placing an order on ONDC, make sure you understand the seller’s cancellation and refund policies. This will help you avoid any surprises if you need to cancel an order.
  • Contact customer support if you need help: If you’re having trouble cancelling an order or have questions about the process, don’t hesitate to contact ONDC’s customer support for assistance.

In conclusion, cancelling an order on ONDC is a simple process that can be completed in a few easy steps. By following the steps outlined in this article and keeping these tips in mind, you can cancel an order on ONDC with confidence and ease.

You can cancel the order any time anywhere for that you have to open the order section and then select the order you want to cancel after that click on cancel order and write your reason for cancelation.

you can also cancel the order by sending a mail to the customer support or by calling them.

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