How to Cancel an SNKRS Order: A Step-by-Step Guide

How to Cancel an SNKRS Order: A Step-by-Step Guide

SNKRS is a popular app and platform for sneaker enthusiasts, offering a wide range of exclusive and limited-edition sneakers. However, there might be instances when you need to cancel an order due to various reasons. In this guide, we will walk you through the process of canceling an SNKRS order, ensuring a smooth and hassle-free experience.

Outline of the Process

1. Requirements

  • Access to the SNKRS app or website
  • A valid SNKRS account with an active order

2. Logging In

  • Open the SNKRS app or visit the website
  • Log in to your SNKRS account

3. Accessing Order History

  • Navigate to your account settings
  • Select “Order History”

4. Locating the Order

  • Find the order you want to cancel
  • Click on the order to view details

5. Cancellation Option

  • Look for the “Cancel Order” option
  • Click on it to initiate the cancellation process

6. Confirmation and Refund

  • Confirm the cancellation request
  • Wait for a confirmation email
  • The refund will be processed according to SNKRS’ policy

Step-by-Step Guide

Step 1: Access the SNKRS Platform

Ensure you have access to the SNKRS app on your mobile device or visit the SNKRS website on your computer.

Step 2: Log In to Your Account

Use your registered credentials to log in to your SNKRS account. Make sure you have an active order that you wish to cancel.

Step 3: Navigate to Order History

Once logged in, navigate to your account settings. Look for the “Order History” option and click on it.

Step 4: Find the Order

In the order history section, locate the specific order that you want to cancel. Click on the order to view its details.

Step 5: Initiate Cancellation

Within the order details, there should be an option labeled “Cancel Order.” Click on this option to initiate the cancellation process.

Step 6: Confirm and Await Confirmation

Follow the prompts to confirm your cancellation request. After confirming, wait for an email confirmation from SNKRS that your order has been canceled. The refund process will be carried out in accordance with SNKRS’ refund policy.

FAQs about Canceling SNKRS Orders

Q1: Can I cancel any SNKRS order? A1: You can only cancel an order if the cancellation option is available in your order details. Some orders might not be eligible for cancellation.

Q2: Will I receive a full refund upon cancellation? A2: Generally, SNKRS offers full refunds for canceled orders. However, it’s recommended to review their refund policy for specific cases.

Q3: How long does it take to receive a refund? A3: Refund processing times can vary. Check your cancellation confirmation email for estimated timelines.

Q4: Can I cancel an order after it’s shipped? A4: Typically, orders that have already been shipped cannot be canceled. Contact SNKRS customer support for assistance.

Q5: What if the cancellation option is not available? A5: If the cancellation option is not visible for your order, you might need to contact SNKRS customer support for assistance.


While ordering sneakers on SNKRS is an exciting experience, circumstances might arise where you need to cancel an order. By following the steps outlined in this guide, you can successfully cancel an SNKRS order and ensure a seamless process.

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