How To Cancel a Pre-Order on PS5: A Step-by-Step Guide

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Pre-ordering a highly anticipated game or console like the PS5 can be an exciting experience. However, circumstances may arise that lead you to consider canceling your pre-order. In this guide, we’ll walk you through the process of canceling a pre-order on PS5.

Understanding Pre-Ordering on PS5

Pre-ordering a game or console allows you to secure your purchase before its official release date. It’s an effective way to guarantee that you’ll have the product on launch day. However, there are times when canceling a pre-order becomes necessary.

When to Consider Canceling a Pre-Order

If you find yourself in any of the following situations, it might be a good idea to cancel your PS5 pre-order:

  • Change in personal circumstances or financial constraints.
  • Lack of interest in the game or product after further research.
  • Availability of better deals or bundles.

Steps to Cancel a Pre-Order on PS5

  1. Accessing Your PS5 AccountLog in to your PS5 account using your credentials.
  2. Navigating to the Pre-Order SectionLocate the “Pre-Orders” or “Order History” section in your account dashboard.
  3. Initiating the CancellationFind the specific pre-order you want to cancel and select it.
  4. Confirming the Cancellation RequestFollow the on-screen prompts to confirm your pre-order cancellation request.

Confirmation and Refund Process

After confirming your cancellation request, you should receive a confirmation email from PlayStation. The refund process will vary depending on your payment method, but it’s generally processed within a few business days.

Avoiding Common Pitfalls

  • Double-Checking the Pre-Order: Before canceling, verify that you’re canceling the correct pre-order to avoid accidental cancellations.
  • Notifying Customer Support: If you encounter any issues during the cancellation process, don’t hesitate to contact PlayStation’s customer support for assistance.

Tips for a Hassle-Free Experience

  • Reading the Cancellation Policy: Familiarize yourself with PlayStation’s pre-order cancellation policy to understand any potential fees or limitations.
  • Being Mindful of Deadlines: Be aware of any pre-order cancellation deadlines to ensure you cancel within the allowed time frame.

User Experiences and Feedback

Gamers who have canceled PS5 pre-orders recommend checking the terms and conditions associated with pre-orders. Additionally, they advise contacting customer support if you encounter any challenges during the cancellation process.


Canceling a pre-order on PS5 is a straightforward process that can be completed within your PS5 account dashboard. Whether your circumstances have changed or you’ve reconsidered your purchase, following these steps ensures a hassle-free cancellation experience.


Q1: Will I receive a full refund when I cancel my PS5 pre-order?

Refund policies may vary based on the retailer and payment method. Check PlayStation’s official website or contact customer support for specific refund details.

Q2: Can I cancel my PS5 pre-order after the game or console has been released?

Most retailers allow pre-order cancellations before the release date. Check the cancellation policy to confirm the specific deadline.

Q3: What information do I need to provide when canceling a pre-order on PS5?

You may need to provide your account details, order number, and reasons for cancellation when following the cancellation process.

Q4: Can I cancel a pre-order directly from my PS5 console?

Pre-order cancellations are usually managed through your online PS5 account. Log in to your account through a web browser to access the cancellation option.

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